Overview
Springary, Inc. ("Springary," "we," "us," or "our") operates the Springary website, point of sale software, and online ordering platform for flower shops, together with the customer-facing storefronts we host on behalf of those shops (collectively, the "Service"). This Privacy Policy explains what information we collect when you use the Service, how we use it, and what choices you have.
By accessing or using the Service, you agree to the collection and use of information described in this policy and to our Terms of Service. If you do not agree, please do not use the Service.
The short versionWe collect only what we need to run Springary. We do not sell your personal information. Your shop's orders, customers, and product catalog belong to you — not to us, and not to anyone who wants to advertise to your customers.
Information we collect
We collect information you provide directly, information generated by your use of the Service, and limited technical data from your device or browser.
Account and contact information
- Your name, email address, phone number, and shop name when you register
- Business details such as address, hours, delivery zones, and tax settings
- Communications you send us, including support requests, contact form messages, and feedback
- Login credentials and authentication data for you and any staff users you invite
Shop and operational records
- Orders, invoices, payments, refunds, and receipts
- Product and inventory records, recipes, pricing, and supplier information
- Delivery addresses, routes, driver assignments, and delivery confirmations
- Customer and recipient records, occasion reminders, and order history you store in Springary
- Staff records you enter, such as user roles, schedules, and time entries
Shopper information
- Contact and delivery details shoppers enter when placing an order on a Springary-hosted storefront
- Gift messages, delivery instructions, and occasion details submitted with an order
- Order history and account details for shoppers who create a storefront account
Usage and technical data
- Log data including IP address, browser type, pages and screens visited, and timestamps
- Device identifiers, operating system, and hardware information for connected POS equipment
- Aggregated, de-identified analytics about how features are used
How we use it
We use the information we collect to provide, maintain, and improve the Service. Specifically, we use your information to:
- Create and manage your account and authenticate you and your staff
- Deliver core features such as point of sale, online ordering, delivery management, and customer loyalty
- Process payments, payouts, refunds, and chargebacks through our payment partners
- Send transactional messages such as order confirmations, delivery notifications, verification codes, and account notices
- Power AI-assisted features such as product descriptions, order summaries, and in-app assistance
- Respond to support requests and communicate with you about your account
- Monitor and analyze usage to improve reliability and develop new features
- Detect, investigate, and prevent fraud, abuse, and other misuse of the Service
- Comply with applicable legal, tax, and regulatory obligations
We may send you product updates and other non-essential communications. You can opt out of those at any time without affecting the transactional messages required to operate your account.
Your shop's data
When a flower shop uses Springary, the shop is the owner of the customer and order records it stores in the Service, and we process that data on the shop's behalf and under its instructions. Shops are responsible for handling their customers' information lawfully and for honoring privacy requests those customers make directly to them.
If you are a shopper who placed an order through a Springary-hosted storefront and want your information accessed, corrected, or deleted, please contact the shop you ordered from. You may also contact us and we will route your request to the shop and assist where we can.
On AI featuresWe use your shop's data to run the AI features you choose to use inside your own account. We do not sell that data, and we do not use your customer lists to advertise to your shoppers on behalf of anyone else.
Payments
Card payments taken through Springary are handled by PCI-compliant payment processors. Full card numbers are transmitted directly to those processors and are not stored on Springary's systems. We retain limited payment metadata — such as the last four digits, card brand, authorization result, and amount — so you can reconcile sales, issue refunds, and research disputes.
Our payment partners process this information under their own privacy policies in addition to this one, and may collect verification details required by financial regulations before enabling payouts to your shop.
Data retention
We retain your account and shop data for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, tax, accounting, or regulatory purposes — transaction records, for example, are generally kept for the period required by applicable tax law.
Backups and archived copies may persist in secure, isolated storage for up to 12 months following deletion, after which they are permanently purged. You can export your shop's records at any time before closing your account.
Security
We take the security of your data seriously. The Service is hosted on infrastructure that employs encryption in transit (TLS) and at rest, role-based access controls, audit logging, and regular security reviews. Access to production data by our staff is limited to what is needed for support and operations.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at [email protected].
Your rights
Depending on your location, you may have certain rights with respect to your personal information, including the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information, subject to certain legal exceptions
- Export a copy of your data in a portable format
- Restrict or object to certain types of processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days and may need to verify your identity before fulfilling your request.
If you are located in the European Economic Area, United Kingdom, or California, additional rights and protections may apply under the GDPR, UK GDPR, or CCPA respectively. We do not sell personal information or share it for cross-context behavioral advertising. Please contact us for more information.
Children
The Service is intended for businesses and general audiences and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice within the Service at least 14 days before the changes take effect. The "Last updated" date at the top of this page will always reflect the most recent revision.
Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.
Contact us
If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please reach out:
- Privacy: [email protected]
- Security: [email protected]
- Support: [email protected]
- Web: springary.com
We take all privacy inquiries seriously and aim to respond within five business days.